Frequently Asked Questions FAQ

General Questions

Q: What is Azrael’s Cave?
A: Azrael’s Cave is an online store specializing in collectible items, including action figures, Labubu dolls, POP MART blind boxes, Sonny Angel mini figures, and other rare collectibles.

Q: Do you have a physical store?
A: No, Azrael’s Cave operates exclusively online through our website: https://www.azraelcave.com/.

Shipping & Delivery

Q: Do you ship worldwide?
A: Yes, we offer worldwide shipping to countries including Australia, the USA, UK, Canada, Europe, and Asia.

Q: Is shipping free?
A: We offer free shipping on Australian orders over $50 AUD. Shipping fees for international orders are calculated at checkout.

Q: How long does shipping take?
A: Shipping times vary depending on your location. Within Australia, orders typically arrive within 3–7 business days. International shipping times depend on the destination and customs processing.

Q: How do you ensure my collectibles arrive safely?
A: We take great care in packaging your orders securely to ensure they arrive in excellent condition.

Products

Q: What types of products do you sell?
A: We specialize in collectibles such as:

  • MAFEX action figures (e.g., Batman, Superman)
  • POP MART blind box collections
  • Sonny Angel mini figures
  • Hi TOY Nommi plush dolls
  • Pop Land Labubu vinyl plush dolls and keychains

Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced from trusted suppliers.

Q: Do you offer discounts?
A: Yes, we frequently offer discounts on select items. For example, MAFEX DC Justice League Superman 057 is currently priced at $62.60 AUD, down from $88.00 AUD. Check our website for current deals!

Orders & Payments

Q: What payment methods do you accept?
A: We accept a wide range of payment methods, including:

  • American Express
  • Apple Pay
  • Afterpay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor its progress.

Q: Can I cancel or modify my order?
A: If you need to cancel or modify your order, please contact us immediately at info@azraelcave.com. We’ll do our best to accommodate your request before the order is shipped.

Returns & Refunds

Q: What is your return policy?
A: We accept returns on unopened and unused items within 14 days of delivery. Please contact us to initiate a return. Shipping costs for returns are the responsibility of the customer unless the item is defective.

Q: What if my item arrives damaged?
A: If your item arrives damaged, please contact us immediately with photos of the damage. We’ll work with you to resolve the issue promptly, whether through a replacement or refund.

Customer Support

Q: How can I contact you?
A: You can reach us through:

  • Email: info@azraelcave.com
  • Social media (Facebook, Instagram, TikTok): @azraelscave
  • Live chat on our website

Q: What are your customer support hours?
A: As a small business, it's just me, Kaye, handling customer support. I aim to respond to all inquiries within 24 hours.

Additional Information

Q: Do you have social media accounts?
A: Yes! Follow us for updates, promotions, and pop culture content:

  • Facebook: @AzraelsCave
  • Instagram: @azraelscave
  • TikTok: @azraelscave

Q: How can I stay updated on new products and deals?
A: Subscribe to our newsletter on our website and follow us on social media for the latest updates on new arrivals, promotions, and exclusive deals.